TREETOP TREK VISITOR GUIDELINES

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable.

By visiting Treetop Trek, you are voluntarily assuming all risks related to exposure to COVID-19.

The guidelines listed below are TEMPORARY and will be lifted once it is safe to do so. Changes can occur at any time. Please understand these are set in place for the safety of everyone. 

Please note:

  • To ensure the safety of our staff, guests and animals, we’ve implemented changes to the Treetop Trek experience
  • To ensure proper social distancing, we have limited the number of guests visiting Treetop Trek each day

 NEW HOURS 

8:00 a.m. – 1:00 p.m.

 TEMPORARILY CLOSED COURSES 

Chutes and Ladders
Black Diamond 

 INFORMATION FOR NON-PASSHOLDERS 

  • All Treetop Trek guests (except passholders) must purchase a timed-entry ticket in advance online
  • Timed-entry tickets will be emailed to you as a PDF attachment. They can be scanned off your phone.
  • If you have a green ticket or golden wristband, please call us at 321-254-9453, ext. to reserve your timed entry

RESERVE TICKETS NOW

 INFORMATION FOR PASSHOLDERS 

  • Passholders do not need a timed-entry ticket
  • Remember to bring your pass and matching photo ID

 WHAT TO BRING WITH YOU 

Timed-Entry Tickets
You cannot show up at the Zoo without a timed-entry ticket. If you show up without a ticket, entry will be contingent on availability. Please arrive five to 10 minutes before your scheduled time.

Face Masks
All adults and children ages seven years of age and older must have a mask or covering to enter Treetop Trek, and you will be required to wear it while you go through training in our briefing area. Face masks and coverings do not need to be worn once you are on the course.

Closed-Toe Shoes and Hair Ties
Please remember that in order to participate on the course, you must wear closed-toe shoes and have a hair tie to pull long hair back.

Refillable Water Bottles
To make stay hydrated while on the course, please bring a refillable water bottle that you can carry with you. We have water stations available to refill your bottle, but be advised that these stations are high-touch areas even with enhanced sanitation procedures.

Credit Cards
Only credit and debit cards are accepted for any and all purchases at this time.

 WHAT TO EXPECT WHEN YOU ARRIVE 

All guests are expected to practice six feet of social distancing while waiting in line to check in.

Only guests who arrive together will be trained together in our briefing area and put on the course together. Each party is expected to practice social distancing from another party while on the course.

Please note that these precautions are TEMPORARY and will be lifted once it is safe to do so. Please be patient with us as we try to best accommodate guest needs and state directives.

We want to thank you, our community, for your patience and support. We look forward to seeing you back at Treetop Trek!